The email to which the session updates are sent is listed on the page. Hello We have forwarded your request to our team for further review. As a system administrator, you can modify the number of licenses and products in your plan during this period called the renewal window. If your issue is related to the functionality, new features and general product how-to, select either of the product families. Technical Communication Suite Learn & Support, Technical Communication Suite community forum, DITA XML Documentation Add-on for AEM Learn & Support. I am experiencing one frustration after another trying to down load and install CS6. I keep seeing the same answer and link from Adobe Help about using the help center but I don't see any way to actually open a ticket. Analytics in the Adobe Admin Console. You can notify up to ten people. Import, group and manage users, then set up product profiles to simplify assigning licences. /t5/download-install-discussions/how-do-i-open-a-support-ticket/m-p/12212912#M538125, /t5/download-install-discussions/how-do-i-open-a-support-ticket/m-p/12212978#M538126, /t5/download-install-discussions/how-do-i-open-a-support-ticket/m-p/13189251#M557907, /t5/download-install-discussions/how-do-i-open-a-support-ticket/m-p/13189279#M557908, /t5/download-install-discussions/how-do-i-open-a-support-ticket/m-p/12213434#M538135. Adobe Creativity PDF & E-signatures Marketing & Commerce Help & Support Sign In Overview 1 Trivial issue closed Manage subscriptions Search product, service Creative Cloud 1 Trivial issue closed Experience Cloud Available Document Cloud Available Adobe Services Available Adobe Experience Platform Available Collapse all Expand all All My Events Social Club Rockstar Games ComRead Rockstar Games Social Club reviews from parents on Common Sense Media. Designing a fake receipt - tips on Fonts, Barcodes and Logos to get the Authentic Look. A live chat window appears with a set of pre-defined chat topics. Post questions and get answers from experts. Post questions and get answers from experts. Adobe Community Professional , Jul 28, 2021 Here is the link you want Be sure to remain signed in with your Adobe ID before accessing the link Do be aware that Adobe's staffing is impacted by the virus, so wait times are long -make sure that your browser does NOT block ads, scripts, or pop-ups If you are unsure about your subscription plan, navigate to the Support tab on theAdmin Console,and compare your view with the images below. Find out if this user type applies to you and learn about our enterprise support terms. The options available in the Support tab depend on your subscription plan. Use the Adobe Admin Console to manage Analytics products and users. You are welcome to post any errors you discover to this discussion. All other customers and trialists can leverage the Adobe Document Services . JavaScript deshabilitado Adobe Admin Console requiere JavaScript para poder cargarse adecuadamente. To chat with Adobe Customer Care, do the following: In theAdmin Console, navigate toSupport > Support Summary, and click Start Chat. The Support tab in theAdmin Consolelets you access various support functions through a simple and easy-to-use interface. Select a case title. Support for CS6 finished in 2017 (3 years after this discussion started). Expert sessions are not available with Adobe Substance 3D Collection plans. Each session is scheduled by appointment at a time chosen by you, with the Adobe Customer Care team. Adding and managing users. Damit Adobe Admin Console korrekt geladen wird, ist JavaScript erforderlich. See more result 58 Visit site Share this result. Snapchat Fonts Generator ( & ) . On the Products page, select your product, then select Permissions (available only to administrators). Identify and select the category your issue falls into and click Create Case. Get help You can now use the Admin Console to manage access to in-product features and capabilities. The Support tab in the Admin Console lets you access various support functions through a simple and easy-to-use interface. Enter three preferred time slots when you're available for a call. You cannot modify or reopen a closed case. If you are being advised to utilize the Adobe Support Advisor then please see Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html. Resolution Subject Learn more about Admin Console. The sessions are carried out using a screen sharing software, if needed, that allows a product expert to walk you through complex or new workflows. Configure permissions In this lesson, you will configure Adobe Experience Platform user permissions using Adobe's Admin Console. Attach screenshots or files that can help describe the issue(optional). To add a file, click Add Files and upload the desired files. Copyright 2022 Adobe. To update a case, navigate to Support > Support Cases in theAdmin Console, and click the case title. Moving this query to Deployment for Creative Cloud for Team, Enterprise, & CS community for quick and better help. If you're experiencing issues related to expiring serial numbers, seethis articlefor more information. Adobe Developer support; Adobe Product support; Adobe Developer. Sign in to the Admin Console, then select Products. For example, a screenshot of the error. In the form that appears, specify the name of the product you need assistance with. I wish those systems could talk to one another better so that we could make the bulk change and it would reflect everywhere for the user. tip helpx.adobe.com. Legal Notices | Online Privacy Policy. Note: Administrators must sign to access the Support cases and Expert Session options. Specify the name of the product in the given field. To resolve or discuss a case, you can call Adobe Customer Care using the contact number given on the upper-right corner of the page. Click Next to add more details about the issue. need API for read user/license assigned information and license management future. Among other things, it allows you to chat directly with Adobe Customer Care representatives and schedule sessions with experts. http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html, https://helpx.adobe.com/contact.html?rghtup=autoOpen. Then, clickSubmit. Army jko cheat code Army jko cheat code Jko cheat code api. In the window that appears, provide details about why you want to reopen the case. You can upload files up to 10 MB. Click Submit to update the case. Monitor your deployment Additional resources Next steps Administrative Roles - Using the Adobe Admin Console, organizations can define a flexible administrative hierarchy that enables fine-grained management of Adobe product access and usage. Mention what the specific problem is and what you are seeing. View work item information using the Adobe Workfront plugin. Get your choice of one Adobe app such as Photoshop, Illustrator, InDesign, Premiere Pro, or Acrobat Pro. Aktivieren Sie JavaScript in Ihrem Browser und laden Sie die Seite neu. Now it seems my "Support Advisor" software wants me to open a support ticket, but I have no idea how. The admin console is the central hub where you can manage all of your enterprise's Adobe products. License management Purchase, deploy, and manage your licenses from one place that offers a dashboard view of all team members and plans. Visit Adobe Help Center to find help for all products. Selecting a region changes the language and/or content on Adobe.com. Post questions and get answers from experts. A screen with all informationabout the case appears. To view and track your organization's open and closed cases, navigate to Support > Support Cases in theAdmin Console. The details of each ticket are hidden in a sidebar. To see a list of options, type the first few letters of the product name. Enter your preferred contact number, including country and area codes. All rights reserved. Within the Adobe Admin Console, you will have access to a support tab to create a ticket, chat with the support team or dial a local number. Provide a contact number so that an Adobe Customer Care agent might contact you via phone to troubleshoot or ask for clarification. State your queries or describe your issue in detail, including the workflow that caused the issue and steps to reproduce. Megsommers you can contact our support team at http://adobe.ly/yxj0t6. To connect withExperience Cloud administrators, use ourExperience Cloud community. FrameMaker Publishing Server Learn & Support. In order to manage users and the operations that they can perform in your product, the Admin Console allows you to assign permissions and roles to product profiles. This option is not available if you've requested an Expert Session for administrators. Create a case, start a chat, or manage an existing case from the Admin Console's support tab if you're a System or Support administrator. A support case is created, and a notification displays. Select the question mark icon located in the upper right corner of the Adobe Sign web application after you sign in to choose your support option. You cannot upload DLL or EXE files. Describe the nature of the issue you're facing. System administrators and Support administrators must sign in to access the Support cases and Expert Session options. what doesn't work that's expected to work? Permissions. On the communities, you can freely ask, share, and learn from your peers in the industry. Adobe Admin Console Support Portal: Don't hide ticket details. Depending on how the issue impacts your operations, classify it as follows: Based on the scale at which the issue affects your organization, select one from the following options: Provide a descriptive summary of your issue. Support options for Experience Cloud To contact Adobe Customer Care, navigate to the Support tab in the Admin Console. Alternatively, you can navigate toSupport > Expert Sessionsand clickRequest Expert Session. To leave a message for support, type your message in the text box. Support delegates can use the Livecycle support portal to open support tickets and manage cases. Update your work using the Adobe Workfront plugin. Click Submit. Identify and select the category your session belongs to:Administration, Creative Cloud,orDocument Cloud. "The centralised licensing in Adobe Creative Cloud for teams halves the time spent managing licences for the IT team.". Click Create Case. Selecting a region changes the language and/or content on Adobe.com. A screen with all the information about the case appears. Enable permissions to specific report suites. Selecting a region changes the language and/or content on Adobe.com. To email case notifications to multiple people, click the three dots opposite theContact tab. Consolidate all your plans under one contract to simplify billing and make budgeting more predictable. The change flow is entirely one-way; any edits made in the Admin Console do not get pushed out to the directory. Mark work items complete using the Adobe Workfront plugin. Adobe Admin Console - Support | YouTube video. Provide more details about your issue in the window that appears. This chapter explains concepts you need to understand about Analytics-specific product profiles and permissions in the Adobe Admin Console. For more information, click Learn more corresponding to your subscriptionplan. Support and Expert Sessions - Learn how to access the support options on the Admin Console, manage your support cases, schedule an Expert Session, and more. A high-level workflow for gaining and assigning access permissions can be summarized as follows: After licensing Adobe Experience Platform, or an Application/App Service that uses Experience Platform, an email is sent to the administrator specified during licensing. Manage your Adobe Account profile, password, security options, product and service subscriptions, privacy settings, and communication preferences. To request an Expert Session, do the following: In theAdmin Console, navigate toSupport> Support Summary. Social Club (free) download Windows version. Add Adobe Identity Management from the Azure AD application gallery Step 4. Within the products tab in Admin Console select Adobe Adobe Express and click on default product settings. I signed up for one of the headstart language courses on JKO last week in an attempt to score some promotion points. If you have purchased your Teams membership directly from Adobe.com, a month before your renewal, Adobe provides a self-service license management workflow in the Admin Console. Learn more. Include details about when it first happened. 9 hours ago Easy-online-courses. Create a case, start a chat, or manage an existing case from the Admin Console's support tab if you're a System or Support administrator. To view all cases, open and closed, click. Specify the product that you would you like to learn more about. Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Then, check in on the status of your sent invoice. Selecteer Console voor MFA of Console voor SSO en MFA in het navigatiegedeelte links. Adobe Admin Console. Sign in ONLINE HELP Resources for Administrators Administration Guide Admin Console overview Enterprise Learn & Support Resources for users Help for apps Download & install help Sign in to contact your Admin. For example, you can upload a screenshot or respond to a request from support. Configure Adobe Identity Management to support provisioning with Azure AD Step 3. Adobe Analytics Admin Guide Which Adobe Analytics tool should I use? The options available in the Support tab depend on your subscription plan. Click User access. CS6 was superseded by Creative Cloud. You are welcome to post any errors you discover to this discussion. if you want to see if you can get help via this forum, post the problem you're having. ie, as previously mentioned, there's none. Alternatively, if you have come from theExpert Sessionspage, you must select one of these two options before continuing:For AdministratorsandFor Product Users. JavaScript on poistettu kytst. To assign a product license to a user or group, select the . Selecting a region changes the language and/or content on Adobe.com. Enable permissions for traffic, conversion, custom events, application events, content aware, and so on. Describe the issue in some detail, including the workflow that caused the issue. For more information, see Packaging apps via the Admin Console. Download the Fake Receipt font for free in a single click. You can only view closed cases. Learn more, Creative Cloud for enterprise community forum. If you run into an issue and are a Customer Support Delegate, you can create a ticket with Customer Care. All responses are updated to the case, and are also sent by email. To contact Adobe Customer Care, navigate to the Support tab in theAdmin Console. Download the Adobe Extension Manager command-line tool to install extensions and plug-ins from the ZXP file container format. But it's a lot more than that. Depending on the product family you selected on the Support Summary page, the next window automatically selects one of these two options for you:For AdministratorsorFor Product Users. To help resolve or troubleshoot your issues, the Adobe Admin Console allows you to chat with Adobe Customer Care. Find out if this user type applies to you and learn about our enterprise support terms. You can easily view the cases you have started with Adobe Customer Care by signing in to yourAdobe account. This option is not available if you create a case for managing users and licenses. Note: You can upload files up to 10 MB. To view the details, or update a support case, click the title of the case on the Support Summaryor theSupport Cases page. Derek Chen, Head of the Notebook Sales and Marketing Division, MSI. Access control is a key privacy capability in Experience Platform and we recommend limiting permissions to the minimum required for people to perform their job functions. It's a huge improvement over Daycare, but there's one UI choice that I find quite strange. While we can update emails in bulk via csv in the admin console, we still need to transfer assets one by one because if you change the email in the admin console, you still have to change it in Analytics. Buy now All Apps SR 300.00/mo per license Get 20+ desktop and mobile apps including Photoshop, Illustrator, InDesign, Premiere Pro, and Acrobat Pro. In the Support history page, view the cases listed underSupport cases. Among other things, it allows you to chat directly with Adobe Customer Care representatives and schedule sessions with experts. Do any of the following: To leave a message for support, type your message in the text box. The Products page of the Admin Console lets you assign product licenses to users. Define who will be in scope for provisioning Step 5. Executable and DLL files are not supported. The administrator logs in to Adobe Admin Console and selects Adobe Experience . Then, select Update contacts. IntheAdmin Console, navigate toSupport > Support Summary. Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. If the country mentioned below the phone number does not match yours, click Other Regions for more contact numbers. To resolve or discuss a case, you can call Adobe Customer Care using the contact number given on the upper-right corner of the page. An Expert Session is created, and a notification displays. We are a single point of contact for all your digital needs including digital marketing, web development, app development and custom softwares. if you expect anything related to ca6 and adobe support (other than an activation count reset), that's unrealistic. Click Submit. To learn about our support terms and processes, seeEnterprise Support Terms. For longer sessions or more formal training, visit the, Once your sessions are complete, you are able to view all history under the. You can attach relevant files under 20 MB to the case, for example, a screenshot of the error. If the issue results in outages or serious interruptions to a production system such as the following, callAdobe Customerusing the contact number given on the upper-right corner of the Support Summary page. Adobe support is sorely lacking! In the window that appears, provide details about why you want to close the case, and clickSubmit. If the country mentioned below the phone number does not match yours, clickOther Regionsfor more contact numbers. To escalate a case, do the following: In theAdmin Console, navigate toSupport>Support Cases. You can perform the following actions on this page: ClickDetailsunder the case name on the screen that appears when you open a specific case. Welcome to ANF Global. Adobe Admin Console is located at adminconsole.adobe.com. Watch the video Sign in to Admin Console Getting started with the Admin Console. System administrators and Support administrators must sign in to access the Support cases and Expert Session options. The following guide outlines each field and the most effective way to structure your issue to reach a timely resolution. All responses are updated to the case, and are also sent by email. To view the details, update or cancel a requested Expert Session, click its Session ID on the Support Summaryor the Expert Sessions page. You can update an open case by adding files or messages. In order to be able to see the Support Tab, the user needs either Support Admin or System Administrator Permissions. To close a case, clickClose Caseunder theActionstab. Southeast Asia (Includes Indonesia, Malaysia, Philippines, Singapore, Thailand, and Vietnam) - English, - . You can notify up to ten people. Customer Tips for Continuing your Adobe Analytics Learning Journey Navigating Workspace Projects Create projects using templates Training tutorial template Copy and insert panels and visualizations Create a table of contents Right-click for Workspace efficiency Keyboard shortcuts Annotations Menu bar Project management Undoing actions View density ClickRequest Expert Session. In the Support history page, under Support cases, select the case you want to modify. Deploy, deliver, and update apps in Adobe Creative Cloud for enterprise deployments. To see a list of options, type the first few letters of the product name. An Expert Session consists of a 30-minute phone call that covers a how-to topic to assist users with a specific product feature. Select any one from these topics. From the Admin console Home page, go to Apps Web and mobile apps. Habilita JavaScript en tu navegador y vuelve a cargar la pgina. Sign in to the Admin Consoleand navigate to Support. Expert sessions can be scheduled from Monday to Friday and areavailable in English, French, German, and Japanese. For example, if you are facing an issue with the deployment and installation of an app, selectAdministration. Download the Credit Card font by K-Type. The admin console makes adding users easy. I was excited to learn about the new support portal, but once i started using it, my hopes are completely beaten down.. my issues: 1) Email Replies not recorded in ticket 2) If anyone comments on the ticket, you won't get an e. You can attach relevant files under 20 MB to the case. After the chat ends, your request and conversation are saved as a case that you canview, track, and managelater. Ga naar Geavanceerde opties > Sleutels. Dedicated community for Japanese speakers, /t5/download-install-discussions/how-do-i-open-a-support-ticket/td-p/5788079, /t5/download-install-discussions/how-do-i-open-a-support-ticket/m-p/5788080#M386517, Megsommers you can contact our support team at, If you are being advised to utilize the Adobe Support Advisor then please see Troubleshoot with install logs | CS5, CS5.5, CS6 -. To provide new information about the case or respond to Adobe Customer Care, you can add comments after the case creation. Thanks! . Press Ctrl+C/Cmd+C to copy and Esc to close this dialog. Om een nieuw SAML-certificaat aan te maken, doet u het volgende: Klik terwijl u bij LastPass bent aangemeld op het actieve LastPass-pictogram in de knoppenbalk van uw browser en selecteer Admin Console. It would be impossible now to open a support ticket for this unsupported product. The Support tab in the Admin Console lets you access various support options through a simple and easy-to-use interface. Thank you for your suggestions Regards, Manish Singh Hello, is there admin api for Enterprise? Configure automatic user provisioning to Adobe Identity Management Step 6. Paste the following code in the text box at the bottom of the console tab. Follow these steps if you contacted Adobe and need to submit: In theSupport historypage, underSupport cases, select the case you want to modify. When you submit a case, a case ID is assigned, and you can track the progress via the Admin Console. Document Cloud for enterprise Learn & Support, Document Cloud for enterprise deployment community forum. Use the time slider to let us know the best time of day to reach you. Log time using the Adobe Workfront plugin. The tool allows the system admin to map user groups in the customer's directory with product configuration and user groups in the Admin Console, the new UST version also allows dynamic creation of user groups in the Admin Console. Adobe Developer Console; Open source at Adobe; Download SDKs; I tried to create project for my app, but there nothing api for my requirements Jump right in to the Admin Console to add and assign licenses, manage team storage, get support, and more. To set up an expert session, click Request Expert Session. In the window that appears, add the relevant email addresses. From here, you can upload files or add a message to an existing case and view a history of all cases. You can track the sessions you have with the experts. That said, in order to submit a BattlEye unban appeal, you must first get on their official Support page here, which you'll need to fill in as such: under "Select a contact", choose " Ban appeals "; fill in your name; input your email (ideally the same email you're using for the game you were banned from); write a concise yet. Executable and DLL files are not supported. To allow quicker routing and resolution of the issue, ensure that you select the most appropriate topic from the ones displayed in the live-chat window. You cannot upload DLL or EXE files. Adobe ID account and sign-in troubleshooting, Creative Cloud Help / Creative Cloud for teams, Southeast Asia (Includes Indonesia, Malaysia, Philippines, Singapore, Thailand, and Vietnam) - English, - . jamiec4451712 Level 3 21-05-2020 11:48 PDT Some of our clients are now using the new Adobe Admin Console Support Portal. Legal Notices | Online Privacy Policy. Sign in to contact your Admin. Legal Notices | Online Privacy Policy. Learn more To reopen a case, click Reopen Case under the Actions tab. To connect with our representatives and resolve your query, type your message in the chat window. Upload documents and proofs with the Adobe Workfront plugin for Creative Cloud Applications. Settings Who can view this tab: System Administrators and Storage Administrators Storage administrators can access only the asset settings and content logs. ClickEscalate Casein theActionsand provide the necessary information. Ensure that you place a request at least 24 hours in advance. Support delegates can contact Adobe Support to open cases. System administrators and Support administrators can contact Adobe Support to open cases. TheRequest Expert Sessionwindow opens. When you request an Expert Session, a case ID is assigned, and you can track its progress. If you are not satisfied with the case progress or resolution, you can escalate to Adobe Support. I know i miss daycare, its better in many ways compared to the new one.. Support. Create a case, start a chat, or manage an existing case if youre a System or Support administrator with an active paid Adobe Sign subscription. Choose a session topic from the drop-down list. Select Adobe Sign. Also Applies to Creative Cloud for enterprise, Creative Cloud for teams, Document Cloud for enterprise, Adobe Enterprise & Teams: Administration guide, Configuring SSO for District Portals and LMSs, Primary and Secondary institution eligibility guidelines, Set up organization for District Portals and LMS, Migrate existing users to the Adobe Admin Console, Migrate user management to the Adobe Admin Console, Manage product profiles for enterprise users, Manage product permissions in the Admin Console, Enable/disable services for a product profile, Single App | Creative Cloud for enterprise, Configure Adobe Experience Manager Assets, Set up Adobe Acrobat Sign for enterprise or teams, Adobe Acrobat Sign - Team feature Administrator, Manage Adobe Acrobat Sign on the Admin Console, Deploy Adobe packages using Microsoft Intune, Install products in the Exceptions folder, Use Adobe provisioning toolkit enterprise edition, Adobe Creative Cloud licensing identifiers, Change management for Adobe enterprise and teams customers, Channel IDs for use with Adobe Remote Update Manager, Troubleshoot Creative Cloud apps installation and uninstallation errors, Query client machines to check if a package is deployed, Creative Cloud package "Installation Failed" error message, Create packages using Creative Cloud Packager, Create packages with serial number licenses, Enterprise in VIP: Renewals and compliance, Automated expiration stages for ETLA contracts, Switching contract types within an existing Adobe Admin Console, Southeast Asia (Includes Indonesia, Malaysia, Philippines, Singapore, Thailand, and Vietnam) - English, - , Set uporganization with other Identity providers, Creative Cloud for enterprise - free membership, Create packages using Creative Cloud Packager (CC 2018 or earlier apps), Error "Could not process incoming SAML response" with Federated ID, "Account not recognized" in the support panel, Error 400 or other error when attempting to validate a domain claim, Users, groups, or identity panel is blank, Change Domain Claim from Enterprise ID to Federated (or conversely), Receiving the error "An invitation with this code was not found", A complete crash of the system or interruptions in main functions of the production system, Imminent financial losses due to missing critical project deadlines or deliverables, Once your case is resolved, you are able to view the case history under the. Create and Manage Support Cases Sign in to the Admin Console and navigate to Support . Best value Free trial Buy now Call +44 203 0277 764 or request a consultation Then, click the corresponding Learn more link. To collaborate, ask questions, and chat with other Creative Cloud and Document Cloud administrators, use ourEnterprise and Teams Community. The Support tab in theAdmin Consolelets you access various support options through a simple and easy-to-use interface. Customers with an Adobe Enterprise Term License Agreement (ETLA) have enterprise support and can file tickets via the Admin Console. Also Applies to Creative Cloud for enterprise, Creative Cloud for teams, Document Cloud for enterprise, Adobe Enterprise & Teams: Administration guide, Configuring SSO for District Portals and LMSs, Primary and Secondary institution eligibility guidelines, Set up organization for District Portals and LMS, Migrate existing users to the Adobe Admin Console, Migrate user management to the Adobe Admin Console, Manage product profiles for enterprise users, Manage product permissions in the Admin Console, Enable/disable services for a product profile, Single App | Creative Cloud for enterprise, Configure Adobe Experience Manager Assets, Set up Adobe Acrobat Sign for enterprise or teams, Adobe Acrobat Sign - Team feature Administrator, Manage Adobe Acrobat Sign on the Admin Console, Deploy Adobe packages using Microsoft Intune, Install products in the Exceptions folder, Use Adobe provisioning toolkit enterprise edition, Adobe Creative Cloud licensing identifiers, Change management for Adobe enterprise and teams customers, Channel IDs for use with Adobe Remote Update Manager, Troubleshoot Creative Cloud apps installation and uninstallation errors, Query client machines to check if a package is deployed, Creative Cloud package "Installation Failed" error message, Create packages using Creative Cloud Packager, Create packages with serial number licenses, Enterprise in VIP: Renewals and compliance, Automated expiration stages for ETLA contracts, Switching contract types within an existing Adobe Admin Console, Southeast Asia (Includes Indonesia, Malaysia, Philippines, Singapore, Thailand, and Vietnam) - English, - , Set uporganization with other Identity providers, Creative Cloud for enterprise - free membership, Create packages using Creative Cloud Packager (CC 2018 or earlier apps). TheCreate Casewindow appears. You can reopen a case within 14 days of closure. Meanwhile, you may refer to the following links for help: Manage your teams membership, Adobe Admin Console. Be sure to remain signed in with your Adobe ID before accessing the linkDo be aware that Adobe's staffing is impacted by the virus, so wait times are long-make sure that your browser does NOT block ads, scripts, or pop-ups-you must also allow 'cookies' in your web browser for the link to workThis link will go directly to the chat optionType "Agent" in the chat box to bypass the chatbot and be connected to a person-Meaning type in the word Agent without the quote " " markshttps://helpx.adobe.com/contact.html?rghtup=autoOpen.Also: beware of answering anyone who sends you a private message-click for more information about scammers https://tinyurl.com/10791730. Hope this helps. The Department of Defense has an obligation to . Create and Manage Support Cases Sign in to the Admin Console and navigate to Support. In the window that follows, fill in the following information: You can add more email addresses to which you want Adobe Customer Care to send case updates via email. The time zone is populated by default, according to your system's information. 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